TBS6280 - Result Scan Channel No Programs

[hurricanedavid]

Hi
I'm David and I'm Italian. First of all, thank you for activating my account. I bought a TBS6280 Dual Tuner PCIe Card and I tested it on 2 configuration
1. Motherboard AsRock H61M/U3S3; CPU Intel Celeron Dual Core G540; OS Windows 8 RTM; logarithmic antenna on the roof personale, not centralized
2. Motherboard Asus P8H61 EVO; CPU Intel Core i5-2500 @ 3.30 GHz; OS Windows 7 Professional; portable antenna found in the package of tuner
in both cases I have same problem with TBSViewer and WCE: Result of Scan Channel is "0 channels found".
Can you help me?
How can I exclude that it's defective?

Forgive my poor English

[steven]

Hi David

First ,you need to make sure that your DVB-T/T2's signal is ok.
Second,Do you have input the right setting to scan.
Third,Can you use our latest OEM-DVBDream to have a test too.

Kind Regards

steven

[hurricanedavid]

So...
I have installed DVB Dream v1.7c OEM and the following is a print screen

I'm not sure that my DVB-T/T2's signal is ok, how can I test it?
The only thing I can tell you that the antenna is connected to tuner and the tuner has been recognized and installed on OS with the latest drivers (1.0.0.8 - 24/07/2012 - TBSDTV TECHNOLOGY)
thanks for your attention Steven. I look forward

Kind Regards

David

[steven]

Hi David

What about your setting of your Bandwidth value ,do you have inputted the right value.
If you do not mind ,can you tell us where is your location?
So we can find your DVB-T/T2 environment detail information.

Other things is that do you have any other DVB-T/T2 device to check the signal?

Kind Regards

steven

[hurricanedavid]

Hi Steven

sorry, but i don't understend where I set Bandwidth value.
I live in Palermo (Sicily - Italy) and the switch off of analog signal is already been completed.
I checked the DVB-T signal at home, where i tested the TBS6280 on following configuration,

1. Motherboard AsRock H61M/U3S3; CPU Intel Celeron Dual Core G540; OS Windows 8 RTM; logarithmic antenna on the roof personal, not centralized

whith a Full HDTV 23" Philips that has an integrated DVB-T tuner and this works perfectly.

Kind Regards

David

[steven]

Hi hurricanedavid

Would you mind having a test with our latest OEM DVBDream like this:

Channel Scan:

It will auto scan all the channel

Kind Regards

steven

[hurricanedavid]

Hi Steven

I did everything as you told me, here is the result:


Channel Scan:


Result of Channel Scan with Tuner A:


Result of Channel Scan with Tuner B:


I'm losing hope... help me please....

[steven]

Hi hurricanedavid

From the information you give to us,It is like that maybe your card have some problem,
Would you mind telling us that where do you bought this card,we will replace a new one
for you.

Kind Regards

steven

[hurricanedavid]

Thanks for your interest and attention. I'm going to proceed with replacement warranty.

Best Regards