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New Remote Stopped Working - HELP

Re: New Remote Stopped Working - HELP

Postby lillicm » Mon Oct 08, 2012 5:59 pm

Hi,

What was the solution to to this? I have exact same problem.
My remote was working correctly for a few days and all of a sudden does not work.
The remote itself is still transmitting but is not picked up by the receiver. I have tried uninstalling and reinstalling the software and still nothing.
I have tried opening notepad and nothing appears although I know it did previously.
Any help will be most appreciated as I'm tearing my hair out.

Regards,

Mark
lillicm
 
Posts: 2
Joined: Thu Oct 04, 2012 2:28 am

Re: New Remote Stopped Working - HELP

Postby Snakes » Mon Oct 08, 2012 6:26 pm

Hi,

Unfortunately I haven't been able to precisely establish the cause.

I explained the issue to my supplier (QuietPC.com - who have been fantastic from beginning to end) and they offered to exchange the card and IR cable, etc. and asked me to return it. I said I'd rather pay a deposit and get them to send the card first (as it is my main way of watching TV in our Home Theatre setup) and we didn't want to have to ship out into another room (!) so they just agreed to send it anyway.

I swapped it over and initially the remote didn't work but then, probably after one or maybe two reboots of the system (I generally leave it running all the time) I tried operating the remote when the intial splash screen appeared on start-up (I've opted to hide it on reboot now) and I noticed I could get the cursor to move from text box to text box by pressing the arrow keys on the remote. After that it has worked ever since.

So, I am unsure whether the card change was absolutely necessary (and it did cost me £6 or so to post the old one back). If I was you I'd check everything as I did (iPad/iPhone check that the remote is working, Notepad check, etc) then if no success, I'd remove the card and wait say 30 minutes and then refit and reboot and then get the cursor on the opening TBS splash screen (where you can select your viewing software - Windows Media Cehtre or whatever) and see if your remote can move the cursor around from box to box. If so, it must be a softweare/setup problem.

Ironically, since I've fixed it I almost always use the IR mouse and ignore the remote as I have got used to it!

Let me know how you get on.
Snakes
 
Posts: 7
Joined: Fri Sep 07, 2012 8:24 pm

Re: New Remote Stopped Working - HELP

Postby lillicm » Mon Oct 08, 2012 9:53 pm

Thanks for that. Very bizarre.
I decided to completely remove the card and all drivers and software installed.
Then did a reboot and followed that with a computer clean using Auslogics registry cleaner and CCleaner
Then I reinstalled the card and started up. Installed all the software and nothing! still not working.

So I then tried your method of pressing remote buttons as the TBS software started up and hey presto it came back to life and is working again.

Thanks for pointing me in the right direction. Hopefully the guys at TBS will be able to figure out the underlying cause of this and fix it for the next release.
lillicm
 
Posts: 2
Joined: Thu Oct 04, 2012 2:28 am

Re: New Remote Stopped Working - HELP

Postby Snakes » Mon Oct 08, 2012 11:24 pm

Good news! So glad it seems to have done the trick!
Snakes
 
Posts: 7
Joined: Fri Sep 07, 2012 8:24 pm

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