TBSDTV Community Forum

firstly hello everyone
I bought this machine 1 year ago with great hopes. But I had a big disappointment.
tbs 2605 software support unfortunately not available.
Although I have repeatedly mailed the company I purchased, it did not help me.
my problem is the screen turns green when i input 2160p broadcast to hdm input.
does not transcoding when I add any broadcast to the network stream.
I expect help from the masters in this regard.
thanks everyone

Hi,
1080P_50hz/60hz or lower size input is ok, except 4k_30, right?

Where're you bought from?
Woluld like to send it back to us for a check?

Thanks

hello thanks for your answer
I bought it from this site :https://www.tbs-technology.de/shop/Prof-4K-H265-HDMI-Video-Encoder-TBS-2605_1,
I have the bill, if you want, I can send it,
1080P_50hz ok no problem, but 2130p 30ps mixed screen,
what matters to me is that it doesn't transcode when I add any broadcast to the network stream,
I don't understand why there is no update.

Dear friend ,

Very sorry that your product TBS2605 have problem , please don't worry , we will try our best to fix the problem for you , our technical support team will contact you , if they can't solve the problem , we can make replacement for you. Thanks again for your support for TBS and for your patience